Support

We're here to help. Most questions are answered below and if not, our inbox is always open.

Account

I can't log in / I forgot my password

You sign in with the email and password you created at sign-up. If your login isn't working:

• Make sure you typed the same email you used to sign up.
• Use Forgot password? on the login screen to reset it, then check your inbox (and your spam or promotions folder) for the reset email.
• If you still can't get in, email info@becomingme.co and we'll help you in.

How do I change my name or email?

Open the app and go to Settings → Account to update your name. To change the email address linked to your account, email us we'll move your data over and confirm both addresses for security.

How do I delete my account?

Open the app and go to Settings → Account → Delete Account. Your personal data is permanently removed from our systems within 30 days, except for billing records we're required by Spanish tax law to retain. Full details are in our Privacy Policy.

Subscription & billing

How do I manage or cancel my subscription?

BecomingMe subscriptions are billed by Apple (when you subscribe in the iOS app) or by Stripe (when you subscribe via becomingme.co).

• Apple (iOS): open Settings on your iPhone → tap your name at the top → Subscriptions → BecomingMe → Cancel Subscription. You'll keep access until the end of the current billing period.
• Stripe (web): email info@becomingme.co from the email on your account and we'll send you a link to your billing portal.

My subscription isn't showing as active

First, open the app and pull-to-refresh on the home screen, or fully close and reopen the app. If access still isn't restored:

• Apple: in the app, go to Settings → Subscription → Restore Purchases.
• Stripe: make sure you signed in with the same email address you used to purchase.
• If it still doesn't resolve, email us with the email on your account and the approximate purchase date we'll fix it.

Using the app

The app is slow or a screen looks empty

Try these in order they resolve the vast majority of issues:

• Pull-to-refresh on the screen.
• Fully close the app (swipe it away from the app switcher) and reopen it.
• Check that you're on the latest version in the App Store.
• Restart your iPhone if the issue persists.

If a screen is still empty after that, please email us with a brief description and (if possible) a screenshot. The more detail, the faster we can fix it.

An AI-generated insight or recommendation doesn't feel right

The AI features in BecomingMe are designed to support your reflection not replace it. If a summary, pattern, or recommended action doesn't resonate, you can always edit it directly, ignore it, or generate a new one from the same screen. If you spot something that feels seriously off, please let us know we read every report.

I'm not receiving push notifications

Open Settings on your iPhone → Notifications → BecomingMe and make sure notifications are allowed. Inside the app you can fine-tune which reminders you receive in Settings → Notifications.

Can I use BecomingMe on Android or the web?

BecomingMe is available for both iPhone/iPad (App Store) and Android (Google Play). A web version is not available yet if you'd like to be notified when it launches, email us and we'll add you to the waitlist.

Privacy & data

How do I export my data?

Email info@becomingme.co from the email on your account and we'll send you a copy of your personal data in a structured, machine-readable format within one month, as required by GDPR.

How do I withdraw consent for analytics?

Open the app and go to Settings → Privacy. You can toggle product analytics and crash-reporting consent at any time, and the change takes effect immediately.

Where is my data stored?

Your account data lives in an EU-hosted Supabase database (Frankfurt). Full details including the providers we use, what each one does, and our retention periods are in our Privacy Policy.

Wellbeing

BecomingMe is a self-development tool. It is not a medical device, and it is not a substitute for therapy, counselling, or medical care. If you are in crisis or need urgent mental-health support, please contact a qualified professional or a crisis line in your country.

• Spain: 024 (Línea de atención a la conducta suicida)
• EU-wide: 112 (general emergency)
• UK: 116 123 (Samaritans)
• US: 988 (Suicide & Crisis Lifeline)
• International: see findahelpline.com

Still need help?

We read and reply to every message. Write to us at info@becomingme.co.

BecomingMe Katrin Kurz
Website: becomingme.co